Elasticsearch, Logstash, and Kibana enjoy the benefit of getting lively and useful communities. You may have our assurance of substantial-top quality support and single supply of real truth being an Elasticsearch Service consumer, nevertheless the Elastic Group can also be a useful resource for yourself when you want it.
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The main emphasis of support is to make sure your deployment reveals a inexperienced status and is on the market. There's no assured Original or ongoing response time, but we do attempt to interact on every single challenge in 3 small business days.
Through the Elasticsearch Company Console: Go to the Support web site or choose the support icon, that looks similar to a life preserver, on any webpage from the console. Make contact with us by electronic mail: [email protected]
Get in Touch Why Instaclustr Unmatched expertise Our support staff has extensive understanding of Elasticsearch’s specialized aspects and operational nuances. Our managed services pedigree and broad purchaser foundation makes sure that we provide the experience to fit any client surroundings. It’s what we do everyday On a regular basis, we produce mission vital, large general performance, and usually-on data solutions for our consumers. Our corporation is centered on the operational functionality of Elasticsearch and complementary open supply data layer systems. Dedicated crew Elasticsearch support crew is made up of dedicated engineers and Elasticsearch authorities with extensive operational knowledge. We've got a chance to aid keep the clusters functioning successfully and efficiently below many circumstances and use scenarios Unmatched encounter Our support crew has considerable familiarity with Elasticsearch’s complex facts and operational nuances.
If you have any technological questions that aren't for our Support crew, hop on our Elastic community boards and have responses with the gurus in the Local community, together with individuals from Elastic.
Our managed assistance pedigree and broad buyer foundation makes sure that we possess the practical experience to fit any buyer environment. It’s what we do everyday Each day, we provide mission crucial, higher effectiveness, and generally-on info methods for our prospects. Our enterprise is centered on the operational general performance of Elasticsearch and complementary open resource data layer technologies. Committed group Elasticsearch support workforce is designed up of dedicated engineers and Elasticsearch experts with extensive operational knowledge. We have the ability to assistance maintain your clusters running successfully and proficiently below many problems and use circumstances Spin up a cluster in minutes Cost-free Demo
Examine your certain specifications When you enter a support deal with Instaclustr, you'll be leveraging over three hundred million node hrs of administration and support working experience with open resource systems, including the Open Distro of Elasticsearch.
When you Get hold of us by email, you should use the e-mail handle you registered with, to ensure that we can help you much more swiftly.
Describe the problem. Include things like any pertinent particulars, like error messages you encountered, dates and occasions when the issue transpired, or anything you believe is likely to be useful.
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On the lookout for unexpected emergency Elasticsearch support? Have you been acquiring operational issues along with your self-managed Elasticsearch cluster in output environment?
If you're a new shopper who just signed up for Elasticsearch Provider, it can take a few several hours in your Support Portal access to be create. For those who have queries, attain out to us at [email protected].
These membership stages offer confirmed response moments for support troubles, better support coverage hours, and Elasticsearch support support contacts at Elastic. It also involves support for the way-to and advancement thoughts. The exact support coverage will depend on your membership degree.
Our support web pages are already delivered in English, to translate to your desired language You need to use the built-in translate operate in Chrome or Firefox.
Support is supplied by electronic mail or with the Elastic Support Portal. The principle emphasis of support is to make sure your Elasticsearch Provider deployment demonstrates a environmentally friendly position and is out there. There is not any guaranteed initial or ongoing reaction time, but we do try to interact on just about every situation inside of 3 business times.
To learn more, Check out Premium Support Expert services Policy. Should you be on a typical membership, and you also have an interest in upgrading your support degree, please Make contact with us. We also suggest that you choose to go through our greatest practices guidebook for receiving the most out of your respective support practical experience:
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As an Elasticsearch Services client, you may get an electronic mail with instructions how you can log in for the Support Portal, where you can keep track of both of those present-day and archived scenarios.
Just open a case to let's know the title and electronic mail deal with you would like to become additional. When opening a situation, There are several belongings you can perform to have support more rapidly: