Elasticsearch, Logstash, and Kibana enjoy the benefit of obtaining lively and practical communities. You may have our assurance of large-quality support and single supply of reality as an Elasticsearch Services customer, even so the Elastic Neighborhood can even be a handy resource to suit your needs everytime you require it.
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In case you are utilizing a distribution list as your registered e mail, You may also register a next e-mail deal with with us. Just open a scenario to let's know the identify and e-mail address you would like for being added.
From the Elasticsearch Support Console: Go to the Support web site or find the support icon, that appears like a daily life preserver, on any site while in the console. Get in touch with us by email: [email protected]
Include things like the deployment ID that you'd like assist with, especially if you've got several deployments. You could find the deployment ID to the overview site to your cluster from the Elastic Cloud Console.
In case you have any complex concerns that aren't for our Support crew, hop on our Elastic Neighborhood boards and acquire solutions with the authorities within the Group, together with men and women from Elastic.
Our managed service pedigree and broad consumer base makes sure that we hold the knowledge to suit any consumer surroundings. It’s what we do everyday Each day, we produce mission important, large overall performance, and generally-on information options for our customers. Our enterprise is centered on the operational performance of Elasticsearch and complementary open up supply information layer technologies. Dedicated team Elasticsearch support team is manufactured up of focused engineers and Elasticsearch gurus with substantial operational practical experience. We have the chance to assist keep the clusters working efficiently and correctly beneath numerous conditions and use situations Spin up a cluster in minutes Totally free Demo
Focus on your particular specifications When you enter a support agreement with Instaclustr, you may be leveraging more than 300 million node hours of administration and support expertise with open up supply systems, including the Open Distro of Elasticsearch.
In the event you Speak to us by e-mail, make sure you use the e-mail handle which you registered with, making sure that we may help you a lot more promptly.
Explain the trouble. Involve any related specifics, like mistake messages you encountered, dates and occasions when the challenge transpired, or the rest you think that could be practical.
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Looking for emergency Elasticsearch support? Are you currently owning operational issues together with your self-managed Elasticsearch cluster in manufacturing atmosphere?
If you are a completely new purchaser who just signed up for Elasticsearch Assistance, it will take a number of hrs in your Support Portal use of be create. For those who have concerns, reach out to us at [email protected].
These membership ranges deliver certain response periods for support concerns, better support protection hours, and support contacts at Elastic. In addition it involves support for how-to and progress queries. The exact support coverage depends on your membership degree.
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With the discharge of the new Support Portal, even In case you have an existing account, you might be prompted to update your password.
Contain the deployment ID that you might want help with, particularly if you have got a number of deployments. The deployment ID can be found over the overview web site on your cluster in the Elasticsearch Assistance Console.
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As an Elasticsearch Support consumer, you'll obtain an email with instructions how to log in to the Support Portal, in which you can monitor each present and archived instances.
Just open a circumstance to allow us to know the name and email address you would like being included. When opening a scenario, There are some things you can do for getting enable speedier: