Elasticsearch, Logstash, and Kibana enjoy the advantage of acquiring vivid and valuable communities. You may have our assurance of substantial-top quality support and single supply of truth being an Elasticsearch Provider consumer, however the Elastic Group can even be a useful useful resource to suit your needs whenever you have to have it.
If you are in totally free trial, you may also be eligible to find the Elasticsearch Provider Normal level support for so long as the trial is Lively.
The leading target of support is to make sure your deployment reveals a inexperienced status and is accessible. There is no guaranteed Original or ongoing response time, but we do attempt to interact on each difficulty in three enterprise times.
From your Elasticsearch Company Console: Go to the Support website page or find the support icon, that looks just like a lifestyle preserver, on any website page within the console. Call us by email: [email protected]
Incorporate the deployment ID that you'd like assist with, particularly if you might have a number of deployments. You will discover the deployment ID within the overview web site for your cluster during the Elastic Cloud Console.
Should you have any technical inquiries that are not for our Support group, hop on our Elastic Group boards and have responses within the industry experts in the community, like men and women from Elastic.
Our managed support pedigree and broad customer foundation makes sure that we possess the knowledge to suit any purchaser environment. It’s what we do day to day Regularly, we supply mission critical, higher performance, and normally-on knowledge answers for our customers. Our enterprise is centered on the operational efficiency of Elasticsearch and complementary open resource info layer technologies. Focused workforce Elasticsearch support group is made up of committed engineers and Elasticsearch professionals with extensive operational practical experience. We've got a chance to enable keep your clusters operating successfully and efficiently under a variety of conditions and use instances Spin up a cluster in minutes Free Demo
Go over your particular needs When you enter a support contract with Instaclustr, you're going to be leveraging greater than three hundred million node hours of management and support practical experience with open resource technologies, such as the Open up Distro of Elasticsearch.
In case you Speak to us by e mail, you should use the email address that you just registered with, to make sure that we will let you far more immediately.
Describe the condition. Include things like any suitable information, together with error messages you encountered, dates and times when the situation happened, or anything else you're thinking that is likely to be beneficial.
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Seeking emergency Elasticsearch support? Do you think you're owning operational issues with the self-managed Elasticsearch cluster in generation setting?
When you are a new purchaser who just signed up for Elasticsearch Services, it will take a number of hrs for your Support Portal access to be create. When you have questions, get to out to us at [email protected].
These subscription levels offer confirmed reaction periods for support issues, better support protection hours, and support contacts at Elastic. In addition it Elasticsearch support contains support for a way-to and development thoughts. The exact support coverage will depend on your subscription stage.
Elasticsearch, Logstash, and Kibana take pleasure in the good thing about obtaining vibrant and useful communities. You might have our assurance of high-quality support and solitary supply of fact as an Elastic Cloud person, nevertheless the Elastic community can even be a valuable resource in your case when you want it.
Support is provided by electronic mail or through the Elastic Support Portal. The key concentration of support is to guarantee your Elasticsearch Assistance deployment demonstrates a green status and is out there. There isn't any assured initial or ongoing reaction time, but we do strive to have interaction on every issue within just three organization times.
Involve the deployment ID that you might want help with, particularly when you've got various deployments. The deployment ID are available to the overview page on your cluster within the Elasticsearch Support Console.
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Get in touch with us as well as a member of our crew will reach out for you within just minutes We’ll rapidly assist you obtain a agreement in position so we could possibly get to operate resolving your Elasticsearch concerns and Get the environment operational as rapidly as feasible.
Just open up a case to let's know the identify and email address you want to to be added. When opening a case, Here are a few stuff you can perform to have assistance more rapidly: